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Kyxrelynghor is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will handle it.
We are located at 23 Ponsonby Road, Ponsonby, Auckland 1011, New Zealand, and operate in accordance with the New Zealand Privacy Act 2020 and other applicable data protection regulations.
We may collect and process the following categories of personal information about you:
When you interact with our services, you may provide us with personal information including but not limited to your name, email address, phone number, delivery address, payment information, and any other details you choose to share when placing orders, making inquiries, or communicating with us through our contact forms or other channels.
When you visit our website, we may automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website. We may also collect information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our website, pages you viewed, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We may receive information about you from third-party service providers, business partners, and publicly available sources when you interact with our services through external platforms or when such information is necessary to provide you with our services.
We use the information we collect for various purposes, including:
To process and fulfill your orders, including arranging delivery of flowers and plant arrangements to your specified address. To communicate with you about your orders, respond to your inquiries, and provide customer support. To send you important information regarding our services, changes to our terms and policies, and other administrative information. To improve our website, products, and services based on your feedback and usage patterns.
To personalize your experience and deliver content and product offerings relevant to your interests. To conduct internal research and development to enhance our service quality. To detect, prevent, and address technical issues, fraud, and other illegal activities. To comply with legal obligations and enforce our terms and conditions. To send you marketing communications about our products, services, and special offers, where you have consented to receive such communications or where we are otherwise permitted to do so.
We process your personal information based on the following legal grounds:
Performance of a contract: Processing is necessary to fulfill our contractual obligations to you when you place an order or use our services. Legitimate interests: We may process your information where it is necessary for our legitimate business interests, such as improving our services, conducting marketing activities, and ensuring the security of our website, provided such interests are not overridden by your data protection rights.
Consent: Where you have given us explicit consent to process your personal information for specific purposes, such as receiving marketing communications. Legal obligation: We may process your information where required to comply with applicable laws, regulations, legal processes, or governmental requests.
We may share your personal information with the following categories of recipients:
We engage third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related activities, or assist us in analyzing how our services are used. These service providers include payment processors, delivery services, website hosting providers, email service providers, and analytics providers. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal information.
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government agency. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may share your information with third parties when you have given us explicit consent to do so for a specific purpose.
We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption of data in transit and at rest, secure server infrastructure, access controls, regular security assessments, and employee training on data protection practices.
However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Data Protection Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include the nature of the information collected, the purpose for which it was collected, relevant legal or operational retention requirements, and whether the purpose can still be achieved through other means.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion policies. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Under the New Zealand Privacy Act 2020 and other applicable data protection laws, you have certain rights regarding your personal information:
Right of access: You have the right to request copies of your personal information that we hold. Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. Right to erasure: You have the right to request that we erase your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
Right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances. Right to object: You have the right to object to our processing of your personal information under certain circumstances, particularly where we are processing your information based on legitimate interests. Right to data portability: You have the right to request that we transfer the information we have collected to another organization, or directly to you, under certain circumstances.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may need to verify your identity before processing your request.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. Cookies are small text files that are placed on your device when you visit our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.
Our website may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside New Zealand and choose to provide information to us, please note that we may transfer the information, including personal information, to New Zealand and process it there. Your consent to this Data Protection Policy followed by your submission of such information represents your agreement to that transfer.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Kyxrelynghor
23 Ponsonby Road, Ponsonby
Auckland 1011, New Zealand
Phone: +64 9 360 6700
Email: request@kyxrelynghor.world
We are committed to resolving any complaints or concerns you may have about our handling of your personal information. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand.